Steps to get a refund for iTunes or App Store purchases

There are tons of apps, books, music or TV shows  you want to purchase from the App Store or iTunes Store. However, have you ever wondered if you can ask Apple for a refund? Yes, you can. Apple allows you to get your money back if you give them a valid reason for your request. This can be extremely useful for those who buy something by accident or buy the wrong thing from the App Store or iTunes Stores.


In this guide, we will walk you through the steps to get a refund from Apple using your iOS devices and Mac. Before we begin, note that you have 90 days after purchase to request a refund from Apple.

  1. Steps to get a refund using your iPhone or iPad

The bad news is that Apple has not built a dedicated link for reporting on items you purchased from the App Store or iTunes Store. However, you can report your problem via your receipt sent to your Mail.

Step one: First off, you need to launch the Mail app from your home screen and head to “Your receipt from Apple” mail

Step two: Select the receipt for the purchase you want to request a refund from Apple and tap Report a Problem and you will be taken to Apple’s problem reports page

Step three: Once you are in, you need to enter your Apple ID username and password, tap Choose Problem and select the problem from the menu

Step four: You are now supposed to enter the details for your problem and tap Submit to send it to Apple

  1. Steps to get a refund on your Mac

Step one: Head to here and enter your Apple ID username and password to proceed

Step two: Once you are done, select the tab and click Report a Problem on the right of the purchase

Step three: Next up, click on Choose Problem and select your problem

Step four: Enter the details and click Submit

Also read: Steps to downgrade iOS 10.3 beta to iOS 10.2.1

Got any questions? Let us know in the comments below.



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