How to fix problems with Outlook

If you are using Outlook 2019, an older version on your Windows 10 PC, the app will automatically store a copy of all your emails, contacts, as well as calendars with two different data files for offline access.

The data files are very reliable, but sometimes, they can stop working or get damaged, so all desktop Outlook versions bundle a repair tool to fix problems with .pst files, and automatically generate the .ost file again.

In this post, we’ll show steps to repair corrupted data files, as well as get back missing items in Outlook 2019, Outlook 2016, and older versions with a .ost or .pst file.

Steps to repair Offline Outlook Data File (.ost)

If you are using an Exchange, Office 365, or Outlook.com account, and want to fix issues with an .ost file, you can close the email app, and follow these steps below

  1. On your phone, open Control Panel.
  2. Click on User Accounts section.
  3. Select Mail option.
  1. From the “Mail Setup” section, click on Show Profiles
  2. Click on the profile associated with the account you want to fix. (The default profile is “Outlook.”)
  3. Click on Properties
  4. Choose the Email Accounts
  5. Select Data Files tab and choose the broken account.
  6. Click on Open File Location
  7. Quit the “Accounts Settings,” “Mail,” and “Mail Setup” windows.
  8. Finally, right-click on the .ost file for the account that is facing issues, and choose the Delete

After you complete these steps above, launch the desktop Outlook version again and recreate the .ost file for the account you want to repair.

Also see: How to Use Windows 10 Game Bar and DVR game capture

Steps to repair Outlook Data File (.pst)

If you’re using an email account via IMAP or POP settings, you can close the Outlook application, and then follow these steps below to fix problems with a .pst file

  1. Press Windows key + R keys on your computer to open the Run command.
  2. Type in the following path and hit Enter button:

C:\Program Files (x86)\Microsoft Office\root\Office16

  1. Double-click on the SCANPST.EXE file to launch the Microsoft Outlook Inbox Repair
  2. Click on Browse button.
  3. Note the .pst file you want to repair.
  4. Choose the Open button.
  5. Click on Start button.
  1. Click on the Make a backup of scanned file before start repairing.
  • Finally, click on the Repair button.

Once you complete the steps, the Microsoft Outlook Inbox Repair Tool will now start scanning and repairing the .pst file for the email account suffering problems. When the repair is done, you can then open Outlook, and the problems with the account are already resolved.

Extra bonus:

If you want to recover items, which couldn’t be restored, simply follow these steps below:

  1. Navigate to Recovered Personal FoldersLost and Found folder.
  2. Choose the items you want to recover.
  3. Drag and drop them into the correct folders.
  4. Right-click the current empty folder and choose Delete.

This post focuses on Windows 10 users, but if you’re using an older Windows version like Windows 8.1 and Windows 7, you can still use the above instruction.

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