How to fix Google Chrome that cannot open or load on Windows 10

Google Chrome is currently the most favorite browser that many people have on their device. Aside from the RAM management, Chrome also works flawlessly with almost devices, whether it is a Windows, Mac, iOS or Android device. Google has also been pushing updates to Chrome browser in order to make it smoother and bring a better user experience. However, some users still encounter problems when they install the browser on their device when it displays an error “Chrome has stopped working” or a similar one and Google Chrome cannot open or load properly whatever you request.

This has led many people to reset their devices or doing anything so that Chrome can work back normally. However, for those who are finding solutions to get rid of Google Chrome not loading problem on your Windows 10 computer, below are different ways to fix it.

Solutions to do when Google Chrome cannot open or keeps crashing

Sometimes, instead of the updated version, you might have downloaded the older version of Chrome from an unofficial source, which might cause the Google Chrome to get crashed or prevent it from loading properly. This could happen due to faulty extensions installed on the Chrome browser.

For whatever reason, here are the troubleshooting steps when Google Chrome does not launch at all.

Reinstall Google Chrome

The first thing you should try is uninstalling Chrome browser from your device and then reinstalling it. Removing the Chrome and re-installing it will reset its settings to default, which can help in fixing any kind of Chrome issues. For basic users, it can be a solution to the Chrome not opening issue. Simply follow the steps below to uninstall Google Chrome browser from your device:

  • If you are using Windows 10, search for “Add or remove programs” from the search bar and choose the most compatible match.
  • From the list of installed apps, find Google Chrome and click on Uninstall. Simply follow the on-screen instructions to uninstall Chrome browser from your device.

  • Once you uninstall Google Chrome, you should then download the latest version of Chrome and then run the installer file to start reinstalling Chrome on your computer.

If Chrome still keeps crashing or cannot open after reinstalling it, you should try other troubleshooting steps below.

Adjust the Antivirus program and Firewall Settings

Those who have already installed Antivirus on their device and were not able to use Google Chrome, you should check the antivirus settings since it might have already blocked the Chrome browser due to security reasons that have been imposed by the antivirus program.

Below is an example about removing security exceptions for Google Chrome in Quick Heal Antivirus program. If you have installed other antivirus software installed on your device, connect its customer support to know the relevant steps for your tool.

  • Visit Quick Heal Total Security and hover to Internet & Network.
  • Navigate to the settings of Firewall Protection.
  • Now, click on Configure…and then locate to the right of Program Rules.
  • Search for the Google Chrome from the patch “C > Program Files (x86) > GoogleChrome > Application > chrome.exe” and change into “Allow” access.

If you do not have installed any Antivirus application, but Google Chrome does not still load or open on their device, then you should check the Windows Firewall setting by following these steps below:

  • Search “Allow an App throughWindows Firewall” from the search bar and choose the Best match.
  • Search the Google Chrome app and make sure both Private and Public checkboxes are already ticked on. That’s done!

Also read: How To Fix DNS_PROBE_FINISHED_NXDOMAIN Error In Google Chrome

Delete User Profile Saved By Chrome

The user profile in Google Chrome will store all browsing history, bookmarks, extensions, etc on your hard disk. However, deleting the user profile is risky since it will also delete all the stored data and you cannot recover them if you have not synchronized them to your Google account.

If you have important data that you don’t want to delete, then you should create a backup or use steps mentioned to fix Chrome not loading problem on your computer.

Delete user profile of Google Chrome in Windows:

  • Press Windows + R keys to open Run
  • Type in %USERPROFILE%AppDataLocalGoogleChromeUser Data and hit enter.
  • Change the name of “Default” folder into “Default-backup”.

  • Launch Google Chrome and if you see it loads normally without errors, you should then quickly click on Reset and clean up option in Settings > Advanced.
  • Open browser again and sign in to your account again to sync all bookmarks, passwords, etc.

(Bonus) Delete user profile of Google Chrome in Mac:

If the Chrome does not open or load properly on your macOS, follow the steps below in order to help Chrome work again.

  • Launch Terminal on your Mac.
  • Run the command: sudo rm-rf~/Library/Application/Support/Google/Chrome to wipe out User Data.
  • Open the Chrome again and sign in your Google account to complete the setup.

Also see: How to Install MacOS on Windows 10

Run Chrome browser in Compatibility Mode

If Chrome cannot still open and stop loading even after you update your system, you can try running the Chrome in the compatibility mode to fix the problem. Here are steps to help the Google Chrome run on the compatible version of Windows OS

  • Right-click on Chrome icon and select Properties.
  • Head over to the “Compatibility” tab.
  • Tick on “Run the program in compatibility mode” box.

  • Choose Windows 8 or previous Windows version from the list.
  • Click onOK to apply the changes.
  • Open Google Chrome to start using it.

Delete chrome.dll file

Sometimes, Google Chrome cannot open or load properly due to the corrupted settings file. All Chrome settings are stored on the chrome.dll file at “C: > Program File (x86) > Google Chrome > Application > Version of Chrome”.

You will have to permanently delete the chrome.dll file and then re-open the Google Chrome browser to reset all settings to their default. Resetting the Chrome settings can also fix the most common problems in Chrome.

After you delete the chrome.dll file, relaunch the Chrome browser and start surfing the internet as usual. If you worry about the chrome.dll file, you can back it up on a safer location before removing it.

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